Retreat Notes

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Contents

[edit]

2012 Goals

Pulled from identified, perceived "problems"

  1. Where do we want to be?
    1. Organizational Structure
      1. Rethinking
        1. Organizational structures
        2. Reporting structures
      2. Planning issues
      3. Rethinking Service Points
      4. Rethinking Services Provided
      5. Consider Team-based Structure
    2. Customer Service (people to people)
      1. Training
      2. Attitude
    3. Budgeting issues
    4. Weaknessesebsite
      1. Luhrs
      2. OPAC
    5. Outdated paper collection
    6. Layout & Design
    7. Assessment

Focus points / Brainstorming

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Organizational Structure (in 2012)

Broad Discussion and Planning -- Feb-Oct 2007

  1. Supervision/leadership
    1. Dean with Administrative Assistant?
    2. Weaknesseshat is the role of the Chair?
  2. Service
    1. Resource Management
      1. Dean and management team level
    2. People Services (customer services)
    3. Data Services (technical services)
  3. Need to start with what services will be provided
    1. Review Roles & Responsibilities
      1. Weaknessesho
    2. Technical staff resources
      1. Marian / new Dean
      2. Barb
    3. Faculty resources
      1. Berk
  • Due
    • November 1, 2007

Task forces -- Feb-May
Internal projects

  1. Periodicals
  2. Bibliographic
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Layout/Design (in 2012)

Broad Discussion and Planning -- Feb-May 2007

  1. Task forces
    1. Quieting the library
      1. Cell Phone Policies
    2. Weaknesseseeding Process Generation
      1. Aaron, Barb, Kirk, Signe, Chantana, Mary
      2. Process report due to full faculty
    3. Furniture rearrangement
      1. Upper floor
      2. Strengthspace considerations
      3. Power outlets
      4. Partitioning
  2. Consultant
    1. Look at space
    2. Weaknessesho
      1. Dean starts process
  3. asap
  • Due
    • May 1, 2007
[edit]

Customer Service (in 2012)

  1. Student help desk
    1. Need to revisit training of these student employees
    2. Weaknessesho is responsible for this?
    3. Weaknessesho "owns" the area? (InfoTech Courtyard, too)
  2. Revise training process?
    1. Mini retreat on customer service
      1. Faculty & Staff
      2. Break the bindings between rules and service
      3. Brian Booth? (was on campus a while back)
    2. Weaknessesho
      1. Dean will coordinate details
  • Due
    • October 31st
[edit]

Projects Prioritization Task Force

  • Berk, Chairs
  • List All Projects
  • Due by Spring Break
[edit]

Raw Notes

  1. Facilities
    1. Strengths
      1. Central location
        1. Lends self to activity
        2. Easy location to meet others
      2. Possibility of wide variety of activities
        1. 205
        2. 120 A/B
      3. Learning Center
      4. Book Net Café
      5. Proximity to Luhrs
      6. Laptops
      7. InfoTech Courtyard
    2. Weaknesses
      1. Layout design
      2. Power outlets
      3. HVAC
      4. Confusing arrangements
      5. Not inviting
      6. Lack of study space
        1. Individual
        2. Group (esp. group with technology)
        3. Lack of whiteboards
      7. Noise
      8. Faculty & Staff workspaces/private offices
      9. Furniture (comfortable)
      10. Carpeting
      11. 106 lab space
      12. 120 A/B space effectiveness
      13. Laptops
        1. when taken out of circulation for lab sessions
        2. password management
      14. Service Points
      15. InfoTech Courtyard
        1. Implementation is suboptimal
      16. Signage
      17. Restrooms
  2. Personnel
    1. Strengths
      1. Well-qualified
      2. Reputable
      3. Involved
      4. Faculty matters
      5. Articulate
      6. Service oriented
      7. Longevity & experience
    2. Weaknesses
      1. Lack of access to professional development
        1. Lack of travel budget
        2. Lack of funding for technology training
      2. Adequate staffing
        1. Asst/Assoc Dean
        2. Faculty scheduling
          1. How to run 12 month operation with 9 month faculty?
      3. Organizational structure
        1. Technicians
          1. Supervision issues
      4. Budgeting
        1. Poor planning processes
  3. Resources: Equipment
    1. Strengths
      1. Laptops
      2. 3 smart classrooms
      3. Desktop equipment
      4. Back office equipment for ILL, etc.
      5. ILLiad
    2. Weaknesses
      1. Assessment
      2. Building
      3. Budget
        1. Reclaim purchasing responsibilities: need to see overall picture for balance
        2. Maintenance costs for equipment
        3. Equipment and supplies (all areas)
      4. Journals
        1. Health Related
        2. Science
  4. Resources: Collections/Information
    1. Strengths
      1. Electronic Resources
      2. KLN
      3. PALCI
      4. Merely Adequate
      5. Historic collections in some disciplines
    2. Weaknesses
      1. Policy collections development
      2. Electronic Collections
        1. Gaps (in several disciplines)
        2. Control of subject collection contents / subscriptions
      3. Tech Services
      4. Systems
        1. Management of equipment
      5. Assessment
      6. Outdated
        1. Book collections
      7. Budget
      8. OPAC
      9. VRL
      10. Budget
        1. Remove KLN & specialized services, etc
          1. ~$200K/year
        2. "Fair share" of university budget
  5. Programs/Services
    1. Strengths
      1. Instruction
        1. See LibQual data
        2. Relations
      2. Reference:
        1. Virtual
        2. Physical
      3. Distance Ed
        1. Availability
      4. Web site
    2. Weaknesses
      1. Assessment
      2. Instruction
      3. Liaisons
      4. Reference
      5. Web site
        1. Ownership
      6. Budget
      7. Ship to Shore currency
      8. Disaster recovery
      9. Customer service
        1. Top down
        2. Bottom up
        3. Education & training needed
      10. Organizational structure
      11. Student worker
        1. Training
        2. Expectations
        3. Service
      12. Tech support for students
      13. Dispersion of related collections
        1. M/CC to Luhrs
      14. Policies
  6. General stuff
    1. Opportunities
      1. New Pres
      2. New Provost
      3. New Dean
      4. Advisory Cmte
      5. Extended studies
      6. New classroom faculty
      7. Revisiting reporting structure
        1. Currently under VP IT
        2. Should move back under the academic side of the house?
        3. Should remain good partner with ITS
      8. Media-IDDS
      9. Retirements
      10. Organization and services
      11. Integration of Blackboard & Library services
      12. Weeding
      13. Small Business Development Center
      14. Accreditation
      15. Extended Studies
    2. Threats
      1. Budget
      2. Encroaching Space Claims
      3. ITS need for security vs. departmental needs for service
      4. Publishers
    3. Rethinking
      1. Tech Services
        1. Outsourcing
        2. Scanning
      2. Other
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